Shipping

Shipping Policy

Use this guide from The Ordinary to review processing, delivery, and tracking. This page applies specifically to theordinnayy.shop.

How The Ordinary handles delivery issues
This delivery issues section covers orders and visits through theordinnayy.shop for The Ordinary. When carrier tracking indicates a delivery problem, or if an order arrives damaged or incomplete, contact Support@Theordinnayy.shop or 5599012320. We will work with the carrier and provide an appropriate resolution under our Refund Policy.

How The Ordinary handles delivery area
This delivery area section covers orders and visits through theordinnayy.shop for The Ordinary. Our delivery area is limited to addresses within the United States. Standard shipping is free.

processing and transit at The Ordinary
Customers using theordinnayy.shop can rely on the following The Ordinary guidance about processing and transit. We normally prepare orders within 1-2 business days, excluding weekends and U.S. public holidays. After an order has been processed and handed to the carrier, estimated transit time is 4-6 business days. The combined estimated delivery window is therefore normally 5-8 business days, although carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays.

What The Ordinary customers should know about tracking and addresses
This tracking and addresses section covers orders and visits through theordinnayy.shop for The Ordinary. As soon as tracking is available, shipping confirmation and tracking information will be sent to the contact information supplied at checkout. Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins.

Details from The Ordinary on returns after delivery
The Ordinary publishes this returns after delivery guidance for customers using theordinnayy.shop. Free standard outbound shipping does not reduce the 30-day no-reason return right. For every approved no-reason return or exchange, The Ordinary also pays the return shipping cost and provides a prepaid label or equivalent free arrangement.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinnayy.shop
Phone: 5599012320
Physical address: 366 E 6th St, Erie, Kansas, 66733, United States