FAQ

Frequently Asked Questions

Use this guide from The Ordinary to review frequently asked shopping questions. This page applies specifically to theordinnayy.shop.

products at The Ordinary
For The Ordinary customers at theordinnayy.shop, this section explains products. What products do you offer?
We offer The Ordinary. Current availability, product details, options, and prices are shown on each product page.

Details from The Ordinary on returns and exchanges
For The Ordinary customers at theordinnayy.shop, this section explains returns and exchanges. Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery.

What The Ordinary customers should know about refund timing
The following refund timing guidance applies to the The Ordinary storefront at theordinnayy.shop. When will I receive my refund?
After the return is received, inspected, and approved, the refund is processed to the original payment method within 10 business days.

How The Ordinary handles shipping cost
The following shipping cost guidance applies to the The Ordinary storefront at theordinnayy.shop. Do you offer free shipping?
Yes. U.S. standard shipping is provided at no charge.

How The Ordinary handles payment methods
For purchases made through theordinnayy.shop, The Ordinary applies the following guidance on payment methods. Which payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Available methods are shown at checkout.

delivery timing at The Ordinary
For The Ordinary customers at theordinnayy.shop, this section explains delivery timing. How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days.

contact options at The Ordinary
The Ordinary publishes this contact options guidance for customers using theordinnayy.shop. How can I contact you?
Email Support@Theordinnayy.shop, call 5599012320, or write to 366 E 6th St, Erie, Kansas, 66733, United States.

The Ordinary: tracking
Customers using theordinnayy.shop can rely on the following The Ordinary guidance about tracking. How can I track my order?
Where a carrier provides tracking, it is sent using the contact information provided at checkout.

Our approach at The Ordinary to return shipping
The Ordinary publishes this return shipping guidance for customers using theordinnayy.shop. Who pays return shipping?
The Ordinary pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinnayy.shop
Phone: 5599012320
Physical address: 366 E 6th St, Erie, Kansas, 66733, United States