Refund

Refund Policy

This The Ordinary page explains returns, exchanges, and refunds in a store-specific format. This page applies specifically to theordinnayy.shop.

Details from The Ordinary on exceptions
Customers using theordinnayy.shop can rely on the following The Ordinary guidance about exceptions. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

Our approach at The Ordinary to order problems
The following order problems guidance applies to the The Ordinary storefront at theordinnayy.shop. If your delivery is damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

Our approach at The Ordinary to condition of returns
For The Ordinary customers at theordinnayy.shop, this section explains condition of returns. Please send the item back safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

Details from The Ordinary on support
The following support guidance applies to the The Ordinary storefront at theordinnayy.shop. For return or exchange assistance, contact Support@Theordinnayy.shop or 5599012320.

The Ordinary: refund timing
This refund timing section covers orders and visits through theordinnayy.shop for The Ordinary. After the returned item reaches us and is inspected, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

What The Ordinary customers should know about starting a request
For The Ordinary customers at theordinnayy.shop, this section explains starting a request. A return or exchange begins when you, contact us at Support@Theordinnayy.shop before sending the item. Once the request is approved, The Ordinary will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

The Ordinary: eligibility
Customers using theordinnayy.shop can rely on the following The Ordinary guidance about eligibility. We provide a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinnayy.shop
Phone: 5599012320
Physical address: 366 E 6th St, Erie, Kansas, 66733, United States